Shipping Policy

Shipping Information

For standard shipping, orders will be delivered by the Indian courier service. Due to factors that commonly affect shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times. These are only estimates. If you require expedited shipping, please contact us for availability and pricing.

Usually, we deliver orders within 5-7 Business Days across India. Please allow 1 day for your order to process. Be sure to add this duration to your shipping time estimates.

Below is a guideline for our collectibles.

Location	Estimated Shipping Time
🛫 North India	5-6 Business Days
🛫 South India	5-7 Business Days
🛫 North East	5-8 Business Days
🛫 West India	3-6 Business Days

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

How can I track my order?

You can find tracking link by navigating to My Account > Orders. OR (Track Your Order )

The tracking link will be available only when the order is about to dispatch and shipment is created with the courier company.

How do you ship the orders?

We have partnered with various shipment providers including but not limited to Bluedart,Delhivery and Ecom Express for local delivery to various pin codes in India.

Which locations do you deliver?

We deliver to more than 20,000 thousand pin-codes all over India through our courier partners. This covers almost all of the internet-enabled area of the country.

What are the delivery charges at www.Frato.in

We have standard Free shipping For All Prepaid Orders.
For COD ( Cash On Delivery ) We Charge Rs.100/-

What if the delivery that I received is damaged?

In rare cases of transport damage,

If you found the carton box damaged/tampered , please reject it at delivery (even if its a prepaid order) and notify us on chat/email and we will take further action and refund you if necessary.
For all claims related to receiving a damaged product, we advise you to share video evidence of unboxing and the issue. We will not be able to entertain claims of a damaged product without video proof at the time of unboxing.
Video Proof Is required of package opening in-case you request for claim that you have not received product in package.

What countries do you ship to?
We currently ship only within India and not to any international location.